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Terms and Conditions

These Terms and Conditions vary depending on whether training is purchased for publicly scheduled courses open to personnel from a variety of organisations (Open Courses), or those that are exclusive to one company (In-company Courses).

In-Company Booking

  • You will be invoiced upon receipt of an In-Company Course Registration or on your instructions to proceed with booking a training event.
  • You will be invoiced separately for all related expenses eg: Courseware, Trainer’s Costs (including travel, mileage and accommodation), Courier Costs and Psychometric Tools (eg DiSC).
  • Pricing is for groups up to 12 persons. Additional participants are charged at $250 per person per day.
  • Trainer travel more than 3 hours per assignment attracts a cost of $250 per hour.
  • A deposit of 20% of the course fee is payable immediately upon booking.
  • The remainder of the invoice is payable 28 days before the course.
  • All changes (Transfers and Cancellations) must be requested in writing. It is a Transfer when a course is rescheduled to an agreed, specific date.  It is a Cancellation when the course is not rescheduled to an agreed, specific date.
  • A Transfer will be accepted up to 28 days before a course free of charge. All costs incurred to the date of transfer must be paid.
  • A Transfer within 14 days before the course will be accepted but will incur an admin/transfer fee of 25% of the total contract price. All costs incurred to the date of transfer must be paid.
  • Subject to the 14-day provisions mentioned above, a Transfer made within 28 days before the course will be accepted but will incur a fee of 10% of the contract price.
  • Cancellations will be accepted up to 28 days before the course, but will incur a cancellation fee of 10% of the course cost.
  • Cancellations made within 14 days prior to the course will not be refunded and any outstanding fee will remain payable.
  • Vouchers may be used to pay for the research and delivery phases of any training, in which case no invoice will be raised, but all terms and conditions outlined here apply to the costs outlined on the In-company Course Registration form.

Open Course Booking

  • You will be invoiced upon receipt of an Open Course Registration, or your instructions to proceed.
  • The invoice is payable within 7 days.
  • Our Terms & Conditions relating to Transfers & Cancellations are stringent to ensure that we run courses profitably and with a sufficient number of participants to provide for interaction and discussion. It also means that we are able to ensure that the best trainers possible are available to our clients.
  • Transfers and Cancellations will be accepted up to 28 days before a course free of charge. Transfers and Cancellations between 14 and 28 days before the course will be accepted but will incur a transfer fee of 20% of the course cost.
  • Transfers made within 14 days prior to the course will not be accepted; however substitutions can be made any time up to course commencement.
  • Cancellations made within 14 days prior to the course will not be refunded.
  • A booking that has been transferred may not be cancelled.
  • Participants may re-attend any course for 25% of the course fee (while still in the employ of the booking organisation).

Prerequisites

Some courses use the DiSC Behaviour Profiling tool. This is a pre-requisite for a number of courses.  These are purchased from external sources and costs vary according to the ‘tool/profile’ used.

Coaching Booking

  • You will be invoiced upon receipt of Coaching Project Registration Form or instructions to proceed.
  • You will be invoiced separately for all related expenses including: Consultant’s Costs (including travel, mileage and accommodation), Courier Costs and Courseware (when required).
  • A deposit of 20% of the Project Fee is payable immediately upon booking.
  • The remainder of the Project Fee is payable 28 days before the commencement of the Project.
  • All changes (transfers and cancellations) must be requested in writing.
  • Consultants will allocate times to meet Client needs, with some flexibility provided by the Client and Ron Pollak Training. At the discretion of Ron Pollak Training:
  • Consulting date changes will be accepted up to 2 days before an allocated consulting date free of charge.
  • Consulting date changes requested by the Client within 2 days before the allocated consulting date will be accepted but will incur an Admin/Transfer Fee of 25% of the daily Project Fee.
  • Cancellations made at the request of the Client will be accepted up to 28 days before the commencement of the Project, but will incur a Cancellation Fee of 10% of the Project Fee.
  • Cancellations made at the request of the Client will be accepted up to 7 days before the commencement of the Project, but will incur a Cancellation Fee of 25% of the Project Fee.
  • Cancellations made at the request of the Client within 7 days prior to the commencement of the Project will incur the full Project Fee, monies paid will not be refunded and any outstanding fee will remain payable.

Project Fee

  • You will be invoiced upon receipt of signed Project Registration Form or your instructions to proceed.
  • You will be invoiced separately for all related expenses including: Consultant’s Costs (including travel, mileage and accommodation), Courier Costs and Courseware (when required).
  • A deposit of 20% of the Project Fee is payable immediately upon booking.
  • The remainder of the Project Fee is payable 28 days before the commencement of the Project.
  • All changes (transfers and cancellations) must be requested in writing.
  • Consultants will allocate times to meet Client needs, with some flexibility provided by the Client and Pollak Consulting & Training. At the discretion of Pollak Consulting & Training:
  • Consulting date changes will be accepted up to 2 days before an allocated consulting date free of charge.
  • Consulting date changes requested by the Client within 2 days before the allocated consulting date will be accepted but will incur an Admin/Transfer Fee of 25% of the daily Project Fee.
  • Cancellations made at the request of the Client will be accepted up to 28 days before the commencement of the Project, but will incur a Cancellation Fee of 10% of the Project Fee.
  • Cancellations made at the request of the Client will be accepted up to 7 days before the commencement of the Project, but will incur a Cancellation Fee of 25% of the Project Fee.
  • Cancellations made at the request of the Client within 7 days prior to the commencement of the Project will incur the full Project Fee, monies paid will not be refunded and any outstanding fee will remain payable.

Special Offers

With the acceptance of any special offer, outside our normal terms of trade, payment is required within 7 days.

When Attending Training

  • Late attendance to a course may interfere with professional delivery of a training course and thus impact negatively on other participants.
  • Any person that Ron Pollak Training considers is inhibiting the running of a course will be asked to leave, for the protection of the training event for other participants. In this case the course fee is forfeited.

Intellectual Property & Restraint

In engaging Ron Pollak Training the Purchaser and any associated entity, recognises the intellectual property in courseware as belonging to Ron Pollak Training.

The details of consultants, including trainers and sales staff, who are introduced by Ron Pollak Training, must be held confidential for a period of three years after the end of any completed assignment.

The Purchaser cannot engage the services of Ron Pollak Training consultants, trainers, administration and sales staff, without the express permission of Ron Pollak Training and without paying Ron Pollak Training a fee commensurate with a recruitment fee for the full-time employment of consultants, trainers, administration and sales staff, as quoted as the standard fee from a major recruitment organisation.

Business Names

Ron Pollak, Ron Pollak Training, Ron Pollak Consulting & Training, Pollak Consulting and Training are all business names relating to Pollak Consulting & Training Pty Limited