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Leadership & Management

Blended Skills of Leadership & Management

A two-day course that will help every participant handle today’s management and leadership challenges with greater self-awareness, confidence and competence.

To meet these challenges, we have merged the Leadership and Management curricula into the one, two-day course.  There are new topics in this course that expand participants ability to handle their role in business today.  While the course covers leadership, coaching, delegating and communicating, it does so from the perspective of building the leader/manager; someone who projects self-confidence and works well in a team environment.

The premise of this course is that management aren’t dumb!  They have identified an employee to lead and manage a team.  They have selected the person based on the employee’s experience, expertise and some innate qualities that make them believe this person will be a good manager.  The course will bring out these strengths.

Our promise is that participants will leave this program:

  • with greater self-awareness, improving their self-confidence and ability to communicate,
  • more able to appreciate how to get the best out of their team or business unit,
  • better equipped to deal with concepts like trust, team dynamics and conflict,
  • more skilled as coach and delegater for different times, situations and personalities,
  • with models that help them structure the way they analyse, assess and present their solutions,
  • motivated to lead change, starting with the way they themselves find time for personal growth and development.


In order for people to learn more about themselves we use a combined behaviour profiling and work of leadership style assessment tool.  Because leadership is about influencing peoples’ behaviour those who are charged with leading need a way to discuss how people behave, and what their natural tendencies are.  The goal is to create a language of behaviour.  We use the DiSC model.  It’s straightforward; powerful, yet not complex.

DISC is a behaviour assessment tool based on the DISC theory of psychologist William Marston.  Marston’s theory centres on four different personality traits: Dominance, Influence, Steadiness, and Conscientious.  Over 44 million people have undertaken a DiSC profile.

In the Leadership model we use, based on DiSC, there are four primary leadership styles, and four blended styles. The primary styles map to the four DiSC quadrants. The blended styles cover those that overlap.

Each participant will gain insights from the 24 page personalised report that they receive from this course.  Personalised, right down to providing insights to:

  • Dominance Controlling the EnvironmentLeadership DiSC
  • Influencing Focuses Energies On Others
  • Steadiness Cooperating With Others
  • Conscientiousness Focuses on the “Right” or Correct Way


Managing is about coaching, delegating, motivating and performance management.  On this course participants will learn straightforward, readily-applied models and techniques in each of these important management skills.


Different types of people need different types of leaders.  Today’s managers need to adapt not only to their employees, but also to the conditions that exist from time to time.  Different times require different leaders.

Unique to this course are sessions that combine models such as Blanchard and Hersey’s Situational Leadership, Simon Sinek’s “How Great Leaders Inspire Action”, understanding the Australian Work Culture—a government survey, and

Rao and Sutton’s (of McKinsey’s) “Bad to great: The path to scaling up excellence”, Lencioni’s “Five Dysfunctions of a Team”.

New to this course is a short introduction to Behaviour Economics.  In an ideal world customers would be rational.  Just follow a logical process for making choices between alternatives.  However, our minds have limitations and decisions are not always optimal. There are restrictions in the way we process information, due to limits in knowledge (or information) and our computational abilities.  So our behaviour is subject to biases, emotions, and social influences. We explore this interesting field of study as it provides us with insights that will help us understand how we, and our employees work.


On this course you will learn how to be a more successful communicator, manager and leader.

New to this course is the DiSC Work of Leaders Model; a proven means of providing you with insights into your preferred leadership style.  Regardless of your current role, whether it’s manager, team leader or supervisor, you will enjoy your work more and be more productive if you are comfortable with your leadership style.

You’ll cover the traditional management/leadership skills of coaching, motivating and delegating.  While there’s a great deal of talk about Systems Thinking, few courses cover the concept in such a practical and straightforward way. With a process designed by the International Society for Performance Improvement — a ‘self-audit model’ will help you identify and fix problems, in a planned and systematic fashion.  The course covers creative problem-solving, strategic planning, dealing with stress and time management and much more. You will also learn about Behavioural Economics — BE.  BE explains why people aren’t as rational as they would like to be seen to be.


Session 1: Self-awareness

  • Are you a Good Communicator?
  • Johari Window
  • Transaction Analysis

Session 2: Behaviour Styles

  • Distinction between Personality and Behaviour
  • The Four DiSC Quadrants
  • What Does Your Map Say About You?
  • Behavioural Styles Summary
  • “Management Preferences – Likes and Dislikes “
  • How I Manage My Time
  • How I Make Decisions & Solve Problems
  • How Do You Read Others?

Session 3: Leadership Profiles

  • DiSC & Primary Leadership Styles
  • DiSC & Primary Blended Leadership Styles

Session 4: Situational Leadership

  • Leaders and Followers
  • How Great Leaders Inspire Action
  • The Australian Work Culture
  • Eliminating the Bad

Session 5: Coaching for Different Profiles

  • What are the Skills of a Good Coach
  • The Grow Model
  • I Messages
  • Minto Pyramid
  • The Consequences and Benefits Matrix

Session 6: Directing & Delegating

  • Deciding What to Delegate
  • Picking the Right Person
  • Eight Delegation Meeting Steps

Session 7: Building High Performance Teams

  • The Functional Team
  • Infrastructure Audit

Session 8: Change

  • Key Factors in Successful Change
  • Emotional Intelligence
  • Decision Making
  • Are We In Control of Our Own Decisions?

Session 9: Managing Your Manager

  • Pointers to Success
  • How Does Your Manager See You?